Q: How do I create an account?
A: Please locate the Welcome to ADP email sent from firstname.lastname@example.org. Using the link in the email, create an account and choose ‘I have a registration code’. You will need the registration code and associate ID from the email. Note: these codes are case sensitive.
Q: My Social Security Number does not match.
A: Please go back to Personal Info and uncheck the ‘Applied For’ box.
What is the “Applied For” box – By checking the “Applied For” box you are stating you do not have a social security number. You will not be able to successfully be hired with the ‘Applied For’ checked. Please complete onboarding once you have your social security number in hand.
Q: What paperwork do I need to fill out?
A: You must complete all documents under Pending except from Payment Options.
Q. What documents can I upload for I-9
A: Please https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents for acceptable documents to upload for your Form I-9. You must upload either 1 document from Section A or one document each from Section B and Section C.
Q: I can’t submit the Form I-9.
A: All information must match exactly what you listed in the Personal Profile section. If it does not match, you will not be able to submit.
Q: My onboarding won’t load and keeps spinning.
A: Please email email@example.com with a screenshot of the error.
Q: I can’t upload my I-9 documents.
A: Please email firstname.lastname@example.org copies of your I-9 documents.
Q: What happens after I complete the onboarding?
A: Be on the lookout for an email from Follett Staffing (email@example.com) confirming your start date details.
Q: What if my start date is not what I thought it was supposed to be?
A: Please email firstname.lastname@example.org to confirm your start date.
Q: What do I do if I have any questions?
A: Please email email@example.com and someone will reach out to you within 24-48 business hours.